e98win Privacy Policy

e98win is an online casino and sports betting platform operating at e98win.org, serving registered players across Pakistan and international markets. We provide cricket betting, live dealer casino games, slot titles, specialty games including Fisher Game and Slide, and a comprehensive sportsbook covering PSL, international cricket, and a wide range of global sporting events.

For the purposes of this Privacy Policy, "e98win", "we", "us", and "our" refer to the e98win platform and its operating entity. "You", "the Player", and "the User" refer to any individual who accesses, registers on, or uses the e98win platform in any capacity. "Personal Data" means any information that can directly or indirectly identify you as an individual.

e98win acts as the data controller in respect of all personal data collected through the e98win.org platform. This means we determine the purposes and means by which your personal data is processed. Where third-party service providers process data on our behalf, they do so as data processors under contractual obligations consistent with this Privacy Policy.

e98win collects personal data through multiple channels — directly from you during registration and account management, automatically through your use of the platform, and from third-party sources where permitted by law. The categories of data we collect include the following:

e98win does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information, unless specifically required for a legal compliance purpose and disclosed to you at the time of collection.

e98win uses the personal data we collect for specific, documented purposes. We do not use your data for any purpose that is incompatible with the reason it was originally collected. The primary purposes for which we process your personal data are as follows:

• Account creation, verification, and ongoing management of your e98win player account.
• Processing deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and bank transfer — including verifying that payment methods belong to the registered account holder.
• Complying with Know Your Customer (KYC) obligations and anti-money laundering (AML) regulatory requirements applicable under e98win's international gaming licence.
• Verifying your age and eligibility to use the platform (21+ requirement).
• Providing, personalising, and improving the e98win platform, including game recommendations, betting market suggestions, and interface customisation.
• Delivering customer support, responding to your inquiries, and resolving disputes through our 24/7 Urdu and English support team.
• Detecting, investigating, and preventing fraud, money laundering, collusion, and other prohibited conduct as defined in the e98win Terms and Conditions.
• Sending service-related communications such as transaction confirmations, security alerts, and account notifications.
• Sending promotional communications about bonuses, offers, and new features — where you have consented or where we have a legitimate interest to do so, and subject to your right to opt out at any time.
• Enforcing responsible gaming obligations including monitoring for problem gambling indicators and applying self-exclusion or limit settings as configured by you or required by our compliance team.
• Complying with applicable laws, court orders, and regulatory requirements, including disclosure to licensing authorities and law enforcement agencies where legally required.

e98win processes your personal data on one or more of the following recognised legal bases, depending on the specific processing activity:

• Contractual necessity: Processing required to perform the contract between you and e98win — including account management, payment processing, and service delivery.
• Legal obligation: Processing required for e98win to comply with its legal and regulatory obligations, including KYC, AML, age verification, and disclosure requirements under our international gaming licence.
• Legitimate interests: Processing necessary for e98win's legitimate business interests, including fraud prevention, platform security, product improvement, and direct marketing to existing customers — where these interests are not overridden by your rights.
• Consent: Where we rely on your consent — such as for certain marketing communications — you have the right to withdraw that consent at any time by contacting support or using the opt-out mechanism provided.

e98win does not sell your personal data to third parties under any circumstances. Your data may however be shared with the following categories of recipients, strictly for the purposes outlined in this Privacy Policy:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and other financial institutions — solely to process your deposits and withdrawal requests.
• Game providers: Third-party casino and sports betting software providers whose games are distributed through the e98win platform — limited to the technical data required to operate the game session.
• KYC and identity verification services: Third-party providers that assist e98win in verifying identity documents and cross-referencing against sanctions lists and self-exclusion registers.
• Fraud prevention and security services: External providers who help e98win detect and prevent fraudulent activity, money laundering, and platform abuse.
• Legal and regulatory authorities: Courts, law enforcement, gaming regulators, and licensing authorities where disclosure is required by applicable law, court order, or regulatory instruction.
• IT and infrastructure providers: Cloud hosting, data storage, and platform infrastructure providers who process data on e98win's behalf under strict data processing agreements.

All third-party processors who handle your personal data on behalf of e98win are contractually required to process that data only for the specific purpose for which it was shared, to maintain appropriate security standards, and to comply with applicable data protection obligations. e98win conducts due diligence on all third-party processors before engaging them.

e98win uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your login session, and analyse platform usage. Cookies are small data files placed on your device when you access e98win.org. The types of cookies we use are as follows:

• Strictly necessary cookies: Required for the platform to function. These include session authentication cookies that keep you logged in to your e98win account and security tokens that protect against cross-site request forgery. These cannot be disabled without breaking platform functionality.
• Functional cookies: Remember your preferences such as language settings, last-visited game categories, and responsible gaming tool configurations.
• Analytics cookies: Collect anonymised data about how users navigate e98win.org — which pages are most visited, where users drop off, and how betting and gaming features are used. This data helps us improve the platform experience.
• Fraud prevention cookies: Help e98win identify unusual device behaviour patterns that may indicate account takeover attempts or automated bot activity.

You may control cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from accessing e98win, but may affect the availability of certain personalisation features. e98win does not use third-party advertising cookies or share cookie data with advertising networks.

e98win retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. Retention periods for different categories of data are outlined below:

• Account and identity data: Retained for a minimum of five (5) years following account closure, in compliance with anti-money laundering regulations applicable under e98win's international gaming licence.
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction, in line with financial record-keeping obligations.
• KYC documentation: Retained for the duration of the account plus five (5) years following closure.
• Support and communications data: Retained for three (3) years from the date of the last communication, unless a longer retention period is required for an ongoing dispute or legal matter.
• Usage and analytics data: Retained in anonymised or aggregated form for up to three (3) years for platform improvement purposes.
• Self-exclusion data: Retained indefinitely to prevent re-registration during an active exclusion period and to maintain accurate responsible gaming records.

When personal data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with you as an individual. Data that forms part of an ongoing investigation or legal proceeding will be retained until that matter is fully resolved.

e98win applies industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. The security infrastructure underpinning the e98win platform includes the following measures:

• All data transmitted between your device and e98win servers is encrypted using TLS (Transport Layer Security) protocols. The padlock icon in your browser confirms that your connection to e98win.org is secured.
• Account passwords are stored using one-way cryptographic hashing — e98win staff cannot view your password in plain text under any circumstances.
• Access to personal data within e98win's systems is restricted on a strict need-to-know basis. Staff who do not require access to personal data to perform their role do not have it.
• All systems storing personal data are protected by firewalls, intrusion detection systems, and are subject to regular penetration testing.
• Payment credentials such as JazzCash account numbers and bank details are processed via encrypted payment gateways; full payment credentials are not stored on e98win's primary servers.
• All third-party processors handling e98win data are required to maintain security standards no less stringent than those applied by e98win internally.

As a user of the e98win platform, you hold a number of rights in respect of the personal data we hold about you. e98win is committed to facilitating the exercise of these rights in a timely and transparent manner. Your rights include:

• Right of access: You may request a copy of the personal data e98win holds about you. We will provide this within a reasonable timeframe following identity verification.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update most account details directly through your e98win account dashboard.
• Right to erasure: You may request that e98win delete your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose it was collected. Note that this right is subject to e98win's legal retention obligations; we cannot erase data that we are required by law to retain.
• Right to restrict processing: You may request that e98win restrict the processing of your personal data in certain circumstances, such as while a dispute regarding the accuracy of the data is being resolved.
• Right to data portability: Where processing is based on your consent or contractual necessity and is carried out by automated means, you may request a structured, machine-readable copy of the personal data you provided to e98win.
• Right to object: You have the right to object to processing based on legitimate interests, including direct marketing. Where you object to marketing, e98win will cease all marketing communications promptly.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to the withdrawal.

To exercise any of the above rights, please contact e98win support via live chat or by emailing [email protected]. We will verify your identity before processing any data rights request. All requests will be acknowledged within 48 hours and resolved within 30 days where feasible.

The e98win platform is strictly intended for adults aged 21 and over. e98win does not knowingly collect, process, or retain personal data from individuals under the age of 21. Age verification checks are applied at registration and during the KYC process to enforce this restriction.

If e98win becomes aware that personal data has been collected from an individual who was under 21 at the time of registration, that account will be immediately suspended, all associated balances voided, and all personal data relating to that individual will be deleted from our systems as promptly as is operationally possible, subject to any mandatory legal retention requirements.

e98win may send you promotional communications about bonuses, new games, PSL betting offers, seasonal promotions, and platform features. We do this either on the basis of your consent (where explicitly provided at registration) or on the basis of our legitimate interest in communicating relevant offers to existing customers.

• You may opt out of marketing communications at any time by using the unsubscribe link included in any marketing email, or by contacting e98win support via live chat.
• Opting out of marketing communications will not affect service-related notifications, which are necessary for the operation of your account and cannot be disabled while your account is active.
• e98win does not share your contact details with third-party advertisers for their own marketing purposes.
• Players who are registered as self-excluded are automatically removed from all marketing lists for the duration of their exclusion period.

e98win reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the services we offer. Where changes are material — meaning they affect the way we collect or use your personal data in a way that is less favourable to you — we will notify registered users via email or an in-platform notification at least seven (7) days before the changes take effect.

The date at the bottom of this Privacy Policy indicates when it was last reviewed and updated. The version currently published at e98win.org/privacy-policy is the version that governs your use of the platform. Continued use of e98win following any update constitutes your acceptance of the revised Privacy Policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or to how e98win handles your personal data, please get in touch with our support team through the following channels:

• Live Chat: Available 24/7 via your account dashboard. Average response time under 5 minutes. Support available in both Urdu and English.
• Email: [email protected] — responses within 2 business hours.

All privacy-related requests — including data access requests, rectification requests, erasure requests, and marketing opt-outs — should be submitted via the above channels. Please include your registered account email address and a brief description of your request so we can process it efficiently. We will verify your identity before actioning any request that involves personal data disclosure or deletion.